Hi I have written to you already. I’m not able to update my website http://www.gdib.eu from version 10 to v.11. I will loose all my settings such as fonts and how the website appears to the audience. I had the same problem already when I try to update, I guess it was fro 9. to v.10. After I have lost all the settings I did all the editing again but I don’t want to do it again this time I did a backup of the site today with Akeeba Backup. Unfortunately I have no experience with this system bringing back the site if something goes wrong. I know when the whole appearance does change after updating the site, I just went back zu v. 10.3.9.1. This is the last version on which everything dose work like it suppose to.have you got any solution for me? And if yes what do you need from me? cheers Thomas
Hello Thomas,
If you have made a complete backup of your website (files and database) you can try to update it manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method B (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise.
After you update the theme, you need to update the theme plugins too, also make sure that tagDiv Composer and tagDiv Standard Pack will be activated from Newspaper > plugins.
Let me know the results!
Thank you!
Hi Anamaria, that’s exactly the problem. As soon I update I going to loos all my settings. I’ve tried the update in the past and after the update, nothing looks like it was. Videos and their preview are only links, fonts are a totally mess ect.I had this already like I said in the past from v-9 to v10. Any other idea ?
Hello,
If you want, you can try to update the theme on a staging website and see if you will lose the settings. Normally there should be no problems losing settings now.
If you want we will try to help you update the theme, for this please make sure you have a full backup to all files and database, and contact us at contact@tagdiv.com and provide the wp-admin and cPanel access.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Thank you!
