Hi,
Please provide some screenshots or a video to be able to understand the issues.
what plugins have you activated? Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache
Thank you!
Hi,
It looks that for the moment the website it is in maintenance mode https://i.imgur.com/WbU8rWm.png and it can not be accessed to see the video.
Also I understand that you have the pulse pro pre-build website installed -> https://i.imgur.com/tZmyn4c.jpg -> https://i.imgur.com/dEd3xfR.png here is a video that can help you https://www.youtube.com/watch?v=HXQQygkCCJo
Also since the pre-build website that you have it is a Pro it is full editable with tagDiv Composer -> https://forum.tagdiv.com/how-use-tagdiv-cloud-library-templates/
Thank you!