SITE DOWN Newspaper

Posted in: Newspaper
Post count: 35
RGLAS
#422967
Nov 11, 2021 at 6:49 pm

Hello. Our website is down. While we have a License Certificate.
How is this possible? our website displays your website.
When we downgrade from 11.3.1 to 11.2 our website is back

Kind regards

  • This topic was modified 4 years by RGLAS.
Post count: 27744
Anamaria
#423051
Nov 12, 2021 at 8:05 am

Hi,

We are very sorry for the inconvenience.
Yesterday we made a topic with a solution to this problem https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/
The Newspaper theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please follow the steps below:

1. First please make sure the theme is activated with the license key from your Envato Themeforest account https://tagdiv.com/how-to-activate-the-newspaper-theme/
2. If the theme was activated, please reset the theme activation from the Theme Panel – > System Status https://i.imgur.com/7Ktmd1e.png and clear the cache.
3. If there is a problem or the issue remains, please send us an email at contact@tagdiv.com and we will provide a solution.

The “LICENSE KEY IS NOT REGISTERED” notice on your website is due to a possible communication error with Envato API. We are sorry if this caused you any inconvenience and we are doing the best in our power to overcome this issue.

Thank you for understanding!

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