Hi,
Having trouble with Instagram integration in the Newspaper theme.
Within the Theme Panel my Instagram Business account shows as connected, yet the widget in my sidebar does not update to reflect the latest posts or number of followers.
The widget is configured using the [tagDiv] Instagram block, with our business page selected in the Instagram Account Source drop-down menu. If I instead choose ‘Instagram ID’ as the account source, the widget no longer displays images and shows only text.
Similarly, if I enable Instagram in the Footer settings, an outdated feed appears at the bottom of the page showing only text; the actual images are missing. Unlike the widget, there is no option to select the business page in footer settings, the instagram ID has to be entered manually.
Others appear to be experiencing similar issues and any help or guidance would be most appreciated.
We are also facing the same annoying problem
TagDiv team this is a theme related issue. Plz sort out this issue at your earliest
Hello @c386,
Please contact us via email at contact@tagdiv.com and provide wp-admin access.
We will investigate the issue.
@great1212 I saw that my colleague told you to contact us by email to investigate your problem.
Thank you!
Provide us the workable solution, as I told there to, but got no response so far
Hello,
Please try to remove the Instagram, and deactivate/delete/install/activate the tagDiv Composer and tagDiv Social Counter, clear all cache, and connect the Instagram account again.
If the problem is not solved after, we have to investigate, because I did several tests, and I could not replicate this problem, in some users who had this problem, it was related to a memory cache, in others, we had to investigate more.
Thank you!
Thanks for your help Anamaria. Will do above procedure in steps to see if it works.
Regards
Hi Anamaria,
Thank you for getting back to me. I don’t feel comfortable giving out wp-admin access to the website, however it seems others are having similar issues and the problem is already under investigation: https://forum.tagdiv.com/topic/instagram-footer-not-showing-feeds/
I’ll await the outcome and hopefully a fix.
