tagDiv Social Counter plugin is not showing correct number for my Youtube channel. I have 1Lakh subscribers on my channel but tagDiv Social Counter is showing 88k.
How do I fix it
Hello,
Please make sure you have set the social counter like in our documentation, I saw you have an older version of theme 10, and a new implementation of the social counter has been made -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!
setup is as you described in your link
Hello,
You still have theme version 10.
Please make sure you have the latest version, v11.3.2
So, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
If you want to make the update, I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ .
Thank you!
