Hi Team
After updating the theme, featured images and thumbnails are not displaying on the site. Kindly solve the issue ASAP
Hello,
Seems your images are encoded https://i.imgur.com/XBhgvxp.png please let me know if the images are showing when you are logged.
Also, did you use any plugins to optimize your images?
Thank you!
Hi, Problem still exists. The featured images and thumbnails are not loading on the homepage after updating to the latest version of the Newspaper theme.
Here is the screenshot URL:
https://snipboard.io/rc2nzm.jpg
Kindly solve the issue ASAP.
Hello,
Did you use a plugin to compress/optimize the images? if so please disable that plugin and after regenerated the thumbs https://forum.tagdiv.com/theme-thumbs/
Thank you!
No, I haven’t used any plugin to compress images on the site. On the
other hand when I am logged in all the images are displaying perfectly.
Hi,
If you agree, we can take a look, so please make a full backup and contact us at contact@tagdiv.com, include the topic and wp-admin access in your email.
Thank you!
That’s means that I need to give the login access after taking the full backup. Am i right?
Hello,
Yes, after backup please provide the access via email.
Thank you!
I have Sent detail to the mail contact@tagdiv.com. Kindly look into the matter ASAP
Hi,
One of my colleagues will take a look at this problem and let you know what can be done.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you!
Any update?
Hi,
One of my colleagues will answer you today, after inspecting the problem.
Thank you!
