Hello i have the follwoing issue :
1. When I change the article to video format and add youtube link , thumbnail does not come. check screenshot : https://prnt.sc/26gbzmt
2. Logo of the website automatically got changed to old logo
Hello,
Please provide the link to your website to inspect it.
Also, for the logo please let me know what template you use for the header, from Theme Panel or Header Template.
Thank you!
See this : https://prnt.sc/26gv52c
Website : https://themeghalayan.com/
Hello @shasankagogoi!
Please try to set up the featured video again and put the video format as in this guide: https://forum.tagdiv.com/featured-image-or-video/
Also, set again the new logo. It is possible to be a cache issue, please deactivate the cache plugin you have and see the changes.
Thank you!
Logo issue is solved.
Youtube video i added just like how its mentioned but still its not showing up in thumbnail
Hello @shasankagogoi!
Please edit the post without thumbnail and set up the featured video again. Check also if there is a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Mail sent please check
Hi,
If you sent an email, then we will take a look and reply to you as soon as possible.
Sorry for the delay, please be patient.
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Thank you for understanding!
