I am trying to edit my homepage with tag div composer and I am getting a Javascript error and the loader keeps loading forever, without actually loading the page. The error I see is “Uncaught DOMException: Failed to execute ‘atob’ on ‘Window’: The string to be decoded is not correctly encoded.”
I have already disactivated every plugin except tagdiv composer and I have re installed it as well, but the error keep showing, also my header menu has dissapeared
Hello,
Usually, this issue is related to a firewall or security module which blocks the admin-ajax.php requests. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Thank you!
Hello, thank you for your reply, I tried changing a setting on the Theme Panel, but the console did not display a 403 and neither a 404.
The only recent change that was made server wise, was to enable HTTP/2 in Apache, I reverted that change, but the problem still persists.
Hello @sotiris!
You can try to restore a backup and set a lower php version. Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/.
Let me know the results!
Thank you!
Hello, I enabled mod_subsitute on apache and added the lines you showed in my .htaccess, but the theme’s system status does not show anything about module substitute. Everything worked well, until I updated tagdiv composer, is there a way to revert to the previous version?
Hello @sotiris!
Then it seems that you have many files with the same name .htaccess.
We can take a look for this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
