Hello,
when I try to edit the page on the main page of my site, I get 500 Internal Server Error. The hosting company said it was related to the theme, if it was related to hosting, I should have had the same problem on other pages.
Editing becomes active when I disable the Opt-In Builder plugin. Is there a solution?
Thanks for your help.
Error message: https://prnt.sc/SGUdG2mhmA6j
System status: https://prnt.sc/tlM8KIZdoOLB
Hi,
I see that most of the theme settings are set according to our guide please make sure that this code -> https://i.imgur.com/zWnfkws.png as also set in the .htaccess
Also, if you are using extra plugins you can make a test using only tagDiv plugins.
In case that the problem is still persisting, then please make a full backup for your website and please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. We’ll check the situation and we’ll try to fix it as soon as possible.
Thank you!
All pages set as homepage have this problem. I also set a blank page for the homepage, this problem occurred again.
If there is no solution for this, I will send you an e-mail.
Hi,
Maybe you have some custom code set in htaccess file or maybe the mod security from the host is enabled (you can ask the host to help you with this). Please check those and in case that the problem still persist, then please contact us via email.
Thank you!
I have sent you the access information by e-mail.
Hello,
One of my colleagues will take a look at this problem and let you know what can be done.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you
