Cloud Template Import problem

Posted in: Newspaper
Post count: 1
djaz
#447366
Jul 12, 2022 at 6:09 pm

Hello, I have a problem importing a template from Cloud template.
I can access the Templates but can’t import them. When I click on import a page appears on the background but I can’t access it.
Please help, I already lost time trying fixing it.
Many thanks for your support.

  • This topic was modified 4 years by djaz. Reason: I wanted to add a screenshot by I don't see where!
  • This topic was modified 4 years by djaz.
Post count: 27744
Anamaria
#447410
Jul 13, 2022 at 8:21 am

Hello,

Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Also, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Also, please check the console when you try to import a template, maybe you have some errors and provide some screenshots.

Thank you!

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