When I try to Edit Content of a Column Text element the WP Editor window opens, but does not load. It just shows a repeated spinning wheel. I have tried editing in Brave, Chrome, Safari, and Firefox browsers. I have tried disabling all but the tagDiv plugins. I have read the tagDiv documentation and modified all the .htaccess, wp-config.php, and php.ini files. I am currently running PHP version 8.0.19, WordPress version 6.0, and all theme files and plugins are up to date.
Also, I’m getting this in console:
GET https://nuglmagazine.com/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/var/www/ 403
(anonymous) @ jquery.min.js?ver=3.6.0:2
$ @ jquery.min.js?ver=3.6.0:2
html @ jquery.min.js?ver=3.6.0:2
(anonymous) @ js_files_for_wrapper…68289d05535e19x:458
dispatch @ jquery.min.js?ver=3.6.0:2
v.handle @ jquery.min.js?ver=3.6.0:2
Hello,
Please check this topic https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ -> https://www.siteground.com/kb/403-forbidden-error/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you
Thank you!
@opjeklompen are you also hosted on a Managed WordPress GoDaddy account? I’m thinking this is something server side with the way GoDaddy sets their global file permissions. I still have not resolved the issue, but I will continue to post updates. Very frustrating as I love this theme, but am very limited with this inability to edit page content…
Hello,
Please check if this option ModSecurity is enabled, if yes, please disable it -> https://www.inmotionhosting.com/support/edu/cpanel/how-to-disable-modsecurity-cpanel/
Thank you!
I do not have access to a cPanel. I am using Managed WordPress by GoDaddy.
Hi,
To access cPanel please check this article https://www.godaddy.com/garage/how-to-use-wordpress-with-cpanel/#:~:text=If%20you’re%20a%20GoDaddy,to%20the%20Web%20Hosting%20section.&text=For%20any%20of%20these%20methods,your%20cPanel%20username%20and%20password.
-> https://www.quora.com/How-can-I-access-Cpanel-in-Godaddy-Wordpress-Where-can-I-find-it
Thank you!
Thanks for that info, but as I have mentioned, there is no cPanel on GoDaddy’s “Managed WordPress” plan.
Hi,
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel/godaddy access URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
