Hi,
We are experiencing a problem with the Newspaper theme.
On our homepage, we are using Flex Block 1. When we post a new post it is displayed on desktop right away in that Flex Block element. However, on the mobile version of the website, we don’t see this post appear after publishing for about 6/7 hours.
Can anyone tell me where this delay comes from and how we can fix it?
Huge thanks in advance
Hello,
Please let me know what plugin for the cache you use.
Also, please let me know if you have a mobile page.
Thank you!
For caching, we use WP Super Cache. However, even after disabling this plug-in, there is no difference.
In terms of mobile page. Our home page is just responsive, so it is not a separate page, but a responsive version of the desktop home page.
Meanwhile, I think we found the problem. A post does not become visible in the mobile view until a new post is posted after it.
So, I posted post A yesterday and post B today. Post A is only visible after I post post B today.
Is this in a setting or something?
Hello @marvinschaap!
Access the mobile viewport: https://www.screencast.com/t/XDQJedlggSB and check the flex block settings. Let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about offset feature, please check this tutorial: https://forum.tagdiv.com/offset-feature/.
Thank you!
Hi Bettina,
I performed the actions you mentioned, but in vain. The result is not what we hope for. Nothing changes.
Could you perhaps take a look yourself? I can create an administrator account for you on our website 🙂
Hi,
Yes, please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP URL and credentials
– a link to this topic in order to identify you
We will take a look and let you know what can be done there!
Thank you!
