Hi I have a problem that you might help. How my website works is it sends post data to firebase, and firebase is linked to my mobile app to display the same content as shown on my website.
I have recently been made aware that there is a problem with the images loading on different devices. The image urls of each post (which are just the image urls to the image saved on my wordpress database) don’t seem to load on some devices (the images just appear as empty white images similar to when you open the website and the lazy load forces images to first appear as white), but on other devices they load fine.
Did you have any ideas on what could be causing this?
I have tried disabling different plugins to find the problem but haven’t been successful, and there doesn’t seem to be a link between older and newer versions of android because I have heard feedback that the images worked fine on android 9.
My website is https://balancednewssummary.com/ and you can find the mobile app download link on the website if you wish to see the problem.
If you can direct me to a more suitable forum that would also be helpful!
Hello @wpjim23 !
So, the problem is only because you have the lazy load enabled? Try to disable the lazy load animation: https://www.screencast.com/t/O5pfqQdb
I hope that helps you!
Thank you!
I tried disabling lazy load on theme and other plugins that have lazy load features, but that was not successful :/
Hello @wpjim23 !
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hi, thank you for the idea on how to test for the problem. I tried to disable everything from the website (every plugin and cloudflare) but I still encountered the problem.
Interestingly I noticed that after I disabled cloudflare, some images were white on my phone, and then when I re-enabled cloudflare whilst keeping all plugins disabled the image on my phone appeared. However, I still have the white image problem on a different device. Understandable if this isn’t your specialty but do you have any ideas on what is causing the problem? It seems to be related to cloudflare but I am not really sure how exactly.
Hello,
I’m glad you solve the problem.
Have a great day!
