When I try to import my previous design I just get that it is:
“Imported data is invalid. Faild to update the theme settings”.
The import-code is correct so what could be wrong?
Hello @teknikhype!
This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/error-imported-data-is-invalid-failed-to-update-the-theme-settings/
Thank you!
Hi,
I have done all that and the issue is still there, cant import the theme settings 🙁
Hello @teknikhype!
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
If the problem is still there, then we need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hi,
Ok great, i tried turning off plugin except tagDiv but same issue 🙁
I have emailed all information now.
Hello @teknikhype!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you so much for understanding!
