Hi all, I would like to know how to manage the Mobile theme, because at the moment I see the site on mobile as on a PC. I’ve made both a mobile page and also a mobile version that appears next to the home page. Unfortunately, you can’t put photos or screenshots here. I would like to know how to manage the mobile part of the site. Thank you all
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
I hope this helps.
Thank you!
Dear Anmaria,
I use WP Rocket for caching I can’t find the settings you told me to follow. I also saw that when I clear the cache the site becomes the way I want it to be mobile, but after a while it goes back to being the desktop one. Please help me, I can’t figure out why this is happening. thank you
Maybe I fixed it, in wp rocket I saw create separate cache for mobile site, and now it seems to work. But I have the same problem with the articles pages, in that case I don’t know how to clear the cache and how to manage the articles page. Can you help me Anamaria thank you for your precious help.
Hello,
Please let me know if for posts you use the mobile theme. Normally, if you have configured the plugin for mobile cache, it should apply to everything, including posts.
Thank you!
I managed to clear the cache of the whole site and now everything seems to work perfectly!! thanks to you. Only problem I entered a Row with Html to enter the Tiktok Embed code, I see it on my smartphone but it doesn’t come out in the backend of the site, I cleared the cache and it doesn’t come out anymore and I can’t modify or delete it.
Hello,
Please try to use RAW HTML or column text to add the video embed from Tiktok.
Thank you!
Yes, I put tiktok with html embed, but on mobile I see it while on the backand it’s disappeared, and I don’t know how to change it
Hi,
Please provide the link to your website.
Thank you!
http://www.vadoanapoli.it this is my site
Hello,
Please let me know where you added the Tiktok video.
Thank you!
At the end of the page you can see on the mobile version is present. But when I go to the Backend to edit I don’t see it.
Hello,
Seems you have a mobile page, so please go and edit it -> https://i.imgur.com/Gdz90u7.png
Thank you!
Yes I have the mobile page, but strangely I can’t see Row html embed in the backend-
Hi,
We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin access.
Thank you!
