website hacked and impossible to update 12.11

Posted in: Newspaper
Post count: 32
internath
#460611
Dec 14, 2022 at 7:28 am

Hi,
it’s been 2 times that my site network has been hacked, I can’t update without the sites being crashed. following the update the templates are not applied.

Thanks for your help.
https://www.pharedere.com

  • This topic was modified 3 years by internath.
Post count: 27744
Anamaria
#460643
Dec 14, 2022 at 10:01 am

Hello,

Please check this topic https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

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