Hi.
I created a post cloud template for a specific cateogry but is not working.
I assigned the template to the category from the panel, saved the settings several times, cleared the browser cache and nothing changes.
I need help to solve this problem.
Thanks.
Hello,
Are the settings saved? I think the settings are not saved which is why the cloud is not applied. Please check the console of the browser when you hit the button save https://i.imgur.com/0ex2unk.png -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/
Thank you!
Hi.
How do I check if the settings are saved?
And how can I solve the problem?
Thanks for the help.
Hello,
If assigned a template in the theme panel and, after saving, this is not assigned, then the settings are not saved.
So, please try the above suggestion.
Thank you!
Hi.
Can you tell me how do I check and look for errors in the browser console when I hit the button “Save settings”?
Thanks.
Hello,
Please try to use the right click on the section of the Composer https://i.imgur.com/LlXzuBr.png
Thank you!
Hi.
Ok, and after that… what do I have to check here when I click the button “Save”?
Maybe a screencast showing this steps would help.
Thanks.
Hello,
If you like, we can take a look and check this issue.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hi,
I will make a video for you on the website so we can see what the problem is.
Thank you!
Hi.
We prefer not to give access to our website admin area, for security reasons.
Could you make an example video from another URL?
Thanks.
Hi,
Please check this video https://www.screencast.com/t/W6cv3m86lG0. If you have some error please then go to Network, select the error, and see the preview.
Thank you!
Hi.
Thanks for the video.
I don´t have errors when I click “Save” and the single category template is not activated… the problem continues.
Hi.
The issue is: The single post cloud template for specific category is not saving, is not working.
Hi.
This is the screenshot of the panel:
https://paste.pics/KLVOV
This is the link to one post from the category (cloud template not applied):
https://www.sunchaleshoy.com.ar/2022/12/04/escribir-no-es-una-pasion-inutil/
Hello @dfrosso!
Which template is applied when you access this article? is written near the green button at the top of the page. Edit the article and see which template is assigned here: https://prnt.sc/yJ1ladwgiT1P
When you re-enter again in the theme panel, is this single template (https://paste.pics/KLVOV) still applied there?
Thank you!
Hi.
I don´t see the green button at the top of the page… Can you help me so I can see it?
This is the screenshot of the template assigned to the post:
https://paste.pics/KM0JN
Hello @dfrosso!
If you choose this template: https://prnt.sc/IAjeqc-K9Csp, update the post and view the changes. Check to see if the green button has appeared as well.
Thank you!
Hi.
Yes, if I choose the custom template from the post it works, but I want to use this custom template automatically for all the posts from that category, doing it from the theme panel, and that isn’t working.
Do I have to activate some options to see the green button?
Hello,
We need to investigate, so if you agree, please contact us via email contact@tagdiv.com and provide access.
Also, login access can be temporary.
Thank you!
