Hello!
It looks like a few slow queries are coming from the following plugin which could cause a bad gateway error:
/wp-content/plugins/td-composer/legacy/common/wp_booster/td_data_source.php:997
Please see the screenshot:- https://imgur.com/a/xvzpbCH
Please let us know your response regarding this 502 bad gateway issue.
Thank you
Hi,
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit.
Also, please check this guide
https://www.keycdn.com/support/502-bad-gateway
Thank you!
Hi @anamaria,
We have checked the system status and all the options are fine and only thing that is different is the cache plugin that we are using(WP Rocket).
Please see the screenshot:- https://imgur.com/a/CApYOfL
We are using WP Engine as a server, and it is good. When we checked with the server team first, they mentioned the error from the “td-composer” plugin and also suggested we contact the theme developer.
Please check and let us know your feedback.
Thank you
Hello,
I saw you have nginx server, please set the permalinks like in this guide https://tecadmin.net/nginx-for-wordpress-permalinks/
Thank you!
It is already the same settings.
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi,
I will share the details of the staging version of the same website which is hosted on the same server. Is that enough?
Please let us know your feedback.
Thank you
Hello,
Yes, please include the link to this topic.
Thank you!
Hello,
One of my colleagues will look into this problem and let you know what can be done.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you!
