My site can no longer be edited with the tag div builder. I have no idea how to fix issues with it now. How can I get this fixed?
When I hit the Tag Div Composer in an effort to edit my home page or any other page I get a 404 error. Here is a link to the error message: https://www.screencast.com/t/XJklFrPKGiE
Hi,
Please do a test using only tagDiv plugins, there is a plugin conflict.
You have also, a plugin for redirecting.
Thank you!
What plugin is in conflict? I haven’t added any new ones. And what plugin is the redirect one? I’m confused. I pay for support…so how to I access some more specific support?
Hi,
From your screenshot -> https://i.imgur.com/qSskCGB.png, I see that you have extra plugins, and maybe they updated it, then problems can appear; that is why I recommend doing a test only with tagDiv plugins Please check here the support policy https://i.imgur.com/9KB8IRM.png -> https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
I have tested with only tag div plugins. It has done nothing to help. When I hit the tag div composer on the home page to edit, it sends me to a 404 page. Nothing seems to fix this at all.
Hello,
OK, I understand that you have a problem, but this is not a common problem, it usually occurs from the firewall, a security plugin.
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
-CDN access if you use
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
