I purchased the Newspaper theme in 2021. Now I’m getting the alert that our copy of the theme is “unregistered.” This is causing significant issues with the function of our site. I have entered our item purchase code to “activate” the theme (which we have already been using for 2+ years), but still getting the alert that it’s unregistered. I purchased the theme through the Envato Market. I have reached out to them and have not received a response on this issue.
The most noticeable problem is that our templates have been compromised and won’t display our header on pages & posts. We also can’t turn off “lazy loading” of images (a highly questionable feature in any case), among other issues. The problem is now negatively impacting our site traffic.
I am really frustrated, and would appreciate any support the community or tagDiv can provide to me.
Thank you
Hi cbisha,
A key is valid per life once it’s bought. Also, if the theme is not activated you are restricted to cloud templates (you can not download updates from the cloud, but you can use those that you already have), install the pre-build websites and theme updates.
From what I read in the topic the problem is related to an object cache, that it’s way the theme is always appear as unregistered and you can not see the save changes in the theme panel – https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ – https://i.imgur.com/YgsiTVM.png
Thank you!
Thank you for your response, Calin. Unfortunately, we are still having this problem. Our web tech has attempted the solutions you suggested, but we are still in the same situation.
I have been in contact with Envato regarding the validity of the license (which I did understand is for life) to find out if they can assist. Otherwise, we will continue to plug away and figure this frustrating situation out.
Best to you!
Hi,
I want to take a look. Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access and license certificate.
Thank you!
Thank you, Anamaria. I did reach out via the email address you provided.
Can you tell me what level of access to our wp-admin you are requesting?
Kind regards.
Hi,
We need to have the admin role.
Thank you!
