Google Analytics not working with Site Kit on Mobile Theme

Posted in: Newspaper
Post count: 12
entertainmentfocus
#490652
Oct 31, 2023 at 10:21 am

Hi there,

I set up the mobile theme yesterday and realised that once it’s activated, we no longer get traffic tracking in our GA4 account from mobile devices. After deactivating it, the traffic is visible in our GA4 profile again.

We’re using Google Site Kit to add to the GA4 code to the site. Is there a way to get this working with the mobile theme?

Thanks

Pip

Post count: 21065
Bettina
#490657
Oct 31, 2023 at 11:59 am

Hello @entertainmentfocus!

It could be a plugin conflict because we didn’t test this plugin with ours.
Can’t you use GA4 without the site kit plugin?
Similar topics regarding GA4 are here:
– https://forum.tagdiv.com/topic/how-to-find-and-add-call-to-action-google-analytics-tracking-code/
– https://forum.tagdiv.com/topic/track-ad-performance/
Please note that the mobile theme plugin is very limited and is not customizable with the TgaDiv Composer.

Thank you!

Post count: 12
entertainmentfocus
#490658
Oct 31, 2023 at 12:01 pm

Hi Bettina,

I understand that we need to have the Google Site Kit plugin in order for us to be able to track authors in GA4. I don’t believe this is possible without.

In theory, should the Google Analytics tag pull through from the settings for the desktop theme, as I can’t see anywhere to add GA4 code in the Mobile Theme settings.

Thanks

Pip

Post count: 21065
Bettina
#490663
Oct 31, 2023 at 12:12 pm

Hello @entertainmentfocus!

You can add the codes only in the theme panel settings.

Thank you!

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