Not able to edit author page cloud template

Posted in: Newspaper
Post count: 36

1. I have imported author template Kattmar and Week pro. Assigned Week Pro as global template but whenever I am trying to edit the template an error is showing as https://ibb.co/tXdq8dJ
Error: Error at rows: 2(models) : 3(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

2. I have found Job listing and App listing submission cloud template but not found post submission template. I setup opt-in subscription plans for Post and Surveys(CPT) submission. How a subscriber submit posts or CPTs after subscribing a plan? Also there are no details available in My Account page about the subscribed plan, Submit post or Surveys(CPTs) link and remaining post submission limits for that author.

Post count: 36

Forgot to mention site address: https://sitenest.org

Post count: 27744

Hello,

1. Please follow the steps from this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/. If you have a child theme, please use the main theme.
2. You can find the page here https://cloud.tagdiv.com/#/single/page/Pages/2412 When you create a plan, you can set it here the publish limit and set the post type -> https://i.imgur.com/pdfKIzy.png Also, you can find the subscription plan here https://i.imgur.com/qApmmFu.png and if you want to add the page for submit you can see the page id here https://i.imgur.com/VTnBG6d.png https://forum.tagdiv.com/create-frontend-submission-form/

Thank you!

Post count: 36

1. I am able to edit the Author template now.
2. The subscription plan and limits I have created previously. There are no issues. But the thing I mentioned in this thread is that the author/user couldn’t able to see the remaining post submission limits in My Account page. Rest all are ok like Subscription plan and payment info are showing fine except remaining post or CPT submission limits according to his subscribed plan.
3. Another issue I have found that there is only one currency available to set for payment. But the payment gateways in India only supports local currency for local residents and foreign currencies for citizens outside India. I set up Paypal but a notice is showing that Paypal doesn’t support Rupee(Indian Currency) so Paypal will be disabled. But Paypal accept local currency i.e. Indian Rupee for payment gateway in India for Indian citizens and $ for other countries.
So, please add the functionality to create plans with two currencies i.e. one with local currency and other with other currencies. OR please add Razorpay Payment gateway for India. OR please add the currency switcher for users to choose their desired currencies.
Please resolve these otherwise there will be no use of Subscription model.

Post count: 27744

Hello,

2. You can check this option on the plan https://i.imgur.com/1Kbd0iv.png and will be displayed here -> https://prnt.sc/91VKCNy37Bcl
3. This can be done only with custom work if Paypal and Stripe don’t support the currency.

Thank you!

Post count: 36

2. As per the screenshot the Remaining publishing rights is shown but in my case it’s not showing. The author subscribed an unlimited plan with 100% discount by applying discount code but the status is still showing as ‘Awaiting Payment’ and also the publishing rights is not showing. Will the publishing right show after a complete payment? and Why the payment status is showing as Awaiting where he subscribed with 100% discount code? Also he is able to post via WP Author area.

3. Paypal is working in my country i.e. India with Indian Rupee but while setup currency as Indian Rupee the message showing as – ‘PayPal does not support the current currency! Read more in the official documentation. PayPal will be disabled from the checkout page.’ https://prnt.sc/pDZFXs1MbyzC

Now how to add third party payment gateway in the payment options like Razorpay?

Post count: 21065

Hello!

2. Make it active from opt-in builder -> subscriptions.
3. For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.

Thank you!

Post count: 36

It’s too much irritating. I have imported a page template from Tagdiv cloud and the error showing again. I am not able to edit the post template.
“Error at rows: 2(models) : 3(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
Don’t you think it’s a bug or provide us a easy solution of this issue. I have already gone through the support topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ but there no easy solution for that issue. The solutions given there are:
1. Clean the code. Recreate the element with the tagDiv Composer. If you need to add other items that are not present in the tagDiv Composer elements list, please use a “Column text” element.
2. If you already added custom HTML code inside a “description” section inside a tagDiv Composer item, make sure it’s clean and correct (no missing tags). Also, please consider removing it. We recommend you to do not insert HTML code in the page builder as it may cause issues and affect the way tagDiv Composer is functioning.

Now which code do I need to clean and what to clean is not clear. Also i didn’t added any HTML code because the error shows only after importing cloud templates.

Please provide me an effective solution.

  • This reply was modified 2 years by mtdas99.
Post count: 21065

Hello!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Post count: 36

I have changed the whole template and edited the template however there must be some issue with TagDiv composer because the tagDiv Opt-In Builder plugin is not updating. I tried by deactivating all plugins including cache plugin but failed. I also tried to update the plugin from theme panel but updating failed. Some issues must be there with the TagDiv plugins.
I have sent the login credentials and FTP details through email. Please help to get rid of ant error.

Post count: 21065

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/why-tagdiv-opt-in-builder-not-taking-update/

Thank you for understanding!

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