TAGDIV Social Counter is not updating the counts

Posted in: Newspaper
Post count: 17
NicoPapaye
#510713
Jun 15, 2024 at 12:06 pm

Hi !

I’m contacting you because i have an issue with the tagdiv social counter, the counts does not update anymore.

I tried to disable and enable the plugin, i also tried to delete and re-install the plugin. But i still have the same issue with fixed count (of course the counts are not fixed in the tagdiv settings).

It’s the same issue for Facebook, Instagram, Twitter.

Could you help me please ?

Website : https://voixducaillou.nc/

Post count: 27744
Anamaria
#510757
Jun 17, 2024 at 8:26 am

Hi,

Did you connect your accounts in the Theme Panel like in our guides? Please check those guides -> https://forum.tagdiv.com/twitter-social-counter-setup/
-> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thank you!

Post count: 17
NicoPapaye
#511001
Jun 20, 2024 at 3:01 am

Hi,

Yes i did connect my social accounts on the website, but i still have the same issue

Post count: 27744
Anamaria
#511017
Jun 20, 2024 at 9:07 am

Hi,

Please make sure that you don’t have set here a fixed count -> https://i.imgur.com/0u7M06q.jpeg

Thank you!

Post count: 17
NicoPapaye
#511018
Jun 20, 2024 at 9:10 am

Yes i can confirm that there was not fixed count, i juste set up a fixed count to temporarily resolve th issue.

Post count: 27744
Anamaria
#511020
Jun 20, 2024 at 9:12 am

Hello,

I would like to take a look. Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

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