Hi,
I updated the theme to the latest version 12.6.6 and my site broke. I’m getting the following error message:
wp_booster error:
td_api_base::get_key : a component with the ID: single_template_2 Key: file is not set.
/home/senio101/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
My site is: https://seniorslifestylemag.com/
Any help with this is greatly appreciated.
Thanks
Robert
Hello,
Please activate the tagdiv Standard pack plugin and clear the cache.
Thank you!
Hi,
thank you for the quick response. I manually updated the tagdiv Standard pack plugin and the site is loading properly.
The next issue is the theme Panel area is frozen. The admin page opens but nothing is working.
Thanks
Hi,
Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why
Thank you!
Hi,
That isn’t the problem. To better explain what’s happening I recorded a Loom video here: https://www.loom.com/share/71f5d4c5a26c41098d59fcd7b62e7d86?sid=a2f6cf39-4399-4224-95a9-11920445a189
Thanks
R
Hi,
Please try to use another browser; if it is not working, then I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Thank you!
Hi Anamaria,
Using Firefox worked. Do you have any idea why Chrome no longer works? There’s one more issue and I created another Loom video here: https://www.loom.com/share/782f01c1331f44308a74bb85b8c0056b?sid=f3d435df-6f00-4d14-a358-ac30ae958bbb4
I’ve also sent you an email with the login details
Thanks Much
Robert
Hello Robert,
If you send an email, we will take a look.
Thank you!
Hi,
I just resent the email with the login credentials.
Please let me know if you did not receive it.
Thanks
Robert
