Our website https://theshillongtimes.com/
keeps going down frequently. We often get 504 Gateway Timeout errors (https://prnt.sc/dttBhTeuAlky). This mostly happens when using tagDiv Composer/Page Builder—the site hangs, and then the whole site goes offline.
Please advise how to fix this issue urgently.
Thanks,
Ganga Ram Das
Hi,
I can’t say unfortunately, such issues are not normal. The composer doesn’t normally crash the servers of the websites.
My first suggestion is to check if the theme requirements are fulfilled https://forum.tagdiv.com/requirements-for-newspaper/ If it’s a large website with many plugins, the wp memory can be increased more than the recommended value.
I also suggest checking the server error logs, debug logs, etc. There may be useful information in them.
If you want I can take a look as well. You can send us an email at contact@tagdiv.com and provide access to the website, and also to cPanel or FTP or something similar. I’ll check as well, maybe I can find more clues about the issue.
Since the server is crashing, maybe it would also be a good idea to contact the hosting provider so they can investigate as well, or at least maybe they can provide more details about what’s happening.
Thanks.
