Fatal Error: tagDiv Opt-In Builder fails to activate after 12.7.5 update

Hi guys,

I’ve just updated Newspaper to v12.7.5, and I’m hitting a wall with the tagDiv Opt-In Builder. The update fails consistently through the Theme Panel.

I’ve already gone through the “manual update” ritual as described in your documentation (https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/), but no luck. While the plugin installs, it refuses to activate. WordPress throws a Fatal Error every time I try to toggle it on.

What I’ve tried so far:

Manual update via FTP/Plugin upload.

Complete removal of the plugin folder via FTP followed by a clean install.

Downgrading the theme to the previous version (the issue persists).

I’m currently stuck with a broken opt-in system. Could you please look into this or provide a fix for this specific version conflict?

Thanks.

Thanks for the quick reply!
Switching from child to main theme and then deactivating, deleting and reinstalling each plugin helped me to solve the issue.
The tagDiv Opt-In Builder is now correctly activated also in Newspaper 12.7.5.
Best,
Fabrizio

Hello, I am facing the same issue with the version 12.7.6.
I tried the solution suggested by you for the version 12.7.5, but this time did not work.
I get the fatal error when I try to activate the tagDiv Opt-In Builder.
“Please do the following: disable all theme plugins you are using, delete the theme, and reinstall the theme plugins from Newspaper > Plugins one by one.”

Can you please support me?
Thanks!

There is an issue related to this updated software. While the theme updates correctly, the plugin does not update in the same way, and the old version no longer works. I have contacted you multiple times regarding this same issue, but I have not received any response. Please find a solution as soon as possible. Deactivating and reactivating the plugin is not a solution.

Hi Simion,

Thank you for the support. I wanted to update you and the community that I managed to resolve the issue.

The standard workaround eventually worked: I had to completely delete the old theme, upload the new version, and reinstall the plugins from scratch to fix the conflict. The tagDiv Opt-In Builder is now working perfectly.

I really appreciate that your team is always available to help, even after many years. To reflect this great and reliable customer service, I have gladly updated my review on ThemeForest.

Thanks again!

Best regards,
Fabrizio

• This reply was modified 2 months by fabriziomartini.