My website, news360.info, is currently experiencing significant speed issues. After upgrading to a new server, I carried out a full malware scan and removed detected threats, which initially improved performance. However, the site has since become slow again despite further optimisation efforts on my end.
I would appreciate your expert review and guidance to help identify and resolve the underlying problem.
Thank you for your continued support.
Hi,
There will be a need to make the improvements for the list provided on the Pagespeed test.
Also, for speed, if you are using the WP Super Cache plugin, make sure that you also use the Autoptimize plugin and CDN . There are also other cache plugins that can be used to do both caching and optimizing the site, so there is no need to have 2 plugins. For example, one of the best is WP Rocket, but you can also use free plugins like WP Optimizer and Litespeed.
Thank you!
I forgot to mention that the news360.info website is already connected to Cloudflare with all the necessary settings. I only uninstalled WP Super Cache and installed and activated WP-Optimise. The site seems slow still.
Kindly advise and assist.
Thank you
Hi,
I checked the website and it appears that most of the time it is taking about 50 seconds to refresh the homepage, so this is most likely a different problem. Could you please do a test using only the theme, theme plugins, and the cache plugin?
Let me know the results!
Thank you!
I wish I knew how to do that. How do I do a test using only the theme, theme plugins, and the cache plugin?
Kindly explain sir.
Thanks for your support
Regards
Hi,
First, make sure you have a complete backup of your website and database. After that, clear the cache and disable all plugins except the required td plugins and the cache plugin. Then clear the cache again and check if the issue persists.
Also, verify whether you’re using the main theme or a child theme. If a child theme is active, switch to the main theme and test again.
I have reduced the number of plugins running on the site to just 18. See https://limewire.com/d/AV6eZ#gihtbPihee
The issue still persists.
Hi,
Here are a few additional recommendations you can try. For some users, all themes work without issues, while for others, only certain ones function properly. This can vary depending on the extra plugins in use, as well as any caching or optimization plugins installed.
-> Footer delayed load https://prnt.sc/FS34hBno40sx (under the theme panel > footer > footer delayed load)
-> MINIFY INLINE CSS and AGGREGATE INLINE CSS – https://prnt.sc/en14t6CQChM- (under the theme panel > block settings> inline css)
-> Don’t load on mobile/desktop, this option is only on the cloud header for HEADER MENU https://prnt.sc/udlAW4icvSPP on HEADER MENU STICKY https://prnt.sc/9pKnilQdWyex on MOBILE MENU https://prnt.sc/ff7fRQvTnaXt and on MOBILE MENU STICKY https://prnt.sc/Mm-4mbC4WB68
-> Flex Blocks cache – https://forum.tagdiv.com/use-flex-blocks-cache-option/
Also, it is recommended to use a good cache plugin and even Cloudflare (CDN)
Thank you!
The website news360.info opens fast on other browsers but not so on my Google Chrome browser where i have both the WordPress admin login (backened) and from time to time open news360.info home page (which i call the frontend). The home page first opens with error messages as stated below and finally resolves taken about 60 seconds, and then opens the home page.
Front end error for news360.info
‘This site can’t be reached
news360.info took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_TIMED_OUT’
But when I log out as an admin and open news360.info with the same chrome or ANY other browser it opens very fast.
This has made me deactivate as many plugins as possible, yet the problem still persists. I even had to remove news360 from Cloudfare for now
————————————————
At the WordPress admin (backend), a problem also persists when publishing a post. The published item would give a failed page error as stated below, even though upon refreshed the article is indeed published,
‘Connection timed out Error code 522
Visit cloudflare.com for more information.
2026-05-04 21:49:37 UTC’
————————————
At times, while at the admin end, the system loses connection or sometimes times out for a few minutes and returns
I have been able to upgrade to PHP 8.2 and 8.3. The lower versions are no longer available or showing. Hope this is no issue? I had time today, believing I would rectify this issue today. Iam tired.. Should I move news360 out as a website on its own?
I’m tired. Spending over 8 hours today has not solved the issue for me.
Thank you as you look into this issue
Hi,
Error 522 (Connection Timed Out) indicates that Cloudflare is unable to establish or complete a connection to the origin server. This typically occurs when the server is unavailable, under heavy load, or actively blocking Cloudflare IP ranges. The error is triggered either when the initial TCP handshake is not completed within 15–19 seconds, or when the server fails to respond to a request within 90 seconds.
Please test the site using only the theme’s required plugins (td plugins). If a child theme is currently active, switch to the main theme. Ensure that all caching mechanisms, including page cache and object cache, are fully disabled during testing.
In the majority of cases, this issue is caused by a third-party plugin. If the site functions correctly with only the theme plugins enabled, proceed by reactivating the remaining plugins one at a time, verifying functionality after each step. This process will help identify the plugin responsible for the issue.
Review the error logs from both WordPress and the hosting environment to identify any underlying issues. If error log is not currently enabled, activate debugging and error log, then reproduce the issue to capture relevant errors. Once completed, analyze the logs for any newly recorded entries that may indicate the root cause.
I have deactivated all plugins except the four tagDiv plugins, namely tagDiv Cloud Library, tagDiv Composer, tagDiv Mobile Theme, and tagDiv Opt-In Builder (see screenshot: [https://prnt.sc/WBSe10lJObBx](https://prnt.sc/WBSe10lJObBx)).
Despite this, the homepage still takes nearly 60 seconds to load.
From my observations, the slowdown only occurs when an admin is logged into the WordPress dashboard and opens the homepage in the same browser. The issue is consistent across browsers, as long as the admin session and the homepage are accessed within the same browser. Once the admin logs out, the homepage loads very quickly.
Similarly, the website loads fast on any browser where no admin is logged in.
There is also a related issue during publishing. When attempting to publish a post, the process is often slow, with the loading indicator continuing for an extended period, and sometimes ending in an error message. However, after refreshing the page, the post appears to have been successfully published.
You likely experienced the same issue some time back on this thread because you were logged into the WordPress admin and accessed the homepage using the same browser session.
This situation has significantly affected our workflow.
Please investigate this and advise on a solution.
Thank you for your continued support.
Please also note that for now we also removed our website news360 from Cloudfare for now. we would return it once the issue is sorted out.
Regards
Hi,
While logged out the website loads fast for me https://prnt.sc/qAV5rQB-S2Ue It loads in 2 or 3 seconds on average. We could take a closer look while logged in, you can send us an email at contact@tagdiv.com and provide admin login for the website. I see you have cPanel, please also provide access to it if possible, in the email.
I would also suggest asking an opinion from the hosting provider, maybe they can provide valuable information about the cause of the issue. Normally our theme itself doesn’t cause such problems. We will however take a closer look and try to help.
Thank you!
