Hello tagDiv Support,
I am experiencing a serious issue with tagDiv Composer on my website using the Newspaper theme. The Composer has gradually become slower over time, and it has now reached a point where it consistently freezes whenever I attempt to add even a single element to a page. The browser eventually displays a “Page Unresponsive” message.
The issue was not present when I initially started building the website. Composer worked normally in the beginning, but performance degraded over time until it became unusable.
Here are the troubleshooting steps I have already completed:
• Switched PHP versions from 8.3 to 8.2 with no improvement.
• Confirmed PHP settings meet recommended requirements:
PHP Version: 8.2.30
PHP Memory Limit: 512M
PHP Max Input Variables: 10000
PHP Time Limit: 180 seconds
PHP Post Max Size: 1024M
PHP Upload Max Filesize: 1024M
• Created a staging site, and the exact same issue occurs there.
• Deactivated all non-tagDiv plugins, but the issue persisted.
• Checked the browser console and only found Content Security Policy report-only warnings and slow network messages. No obvious JavaScript errors were present.
• Tested Composer on multiple pages, and the freezing behavior continues.
• Cleared caches and tested after changing PHP versions.
My hosting provider is GoDaddy, and I am trying to determine whether this is related to a known issue with tagDiv Composer, a compatibility issue, or a server-related problem such as admin-ajax.php requests or ModSecurity interference.
Could you please advise if there are any known issues related to this behavior or recommend additional troubleshooting steps? If necessary, I can also provide administrator access, browser console logs, network request information, or any other details needed to diagnose the problem.
Additionally, could you let me know if there are any known compatibility issues with the current versions of Newspaper, tagDiv Composer, or GoDaddy hosting environments?
Thank you for your assistance. I look forward to your guidance on resolving this issue.
Best regards,
Jesse
traversecity.fm
Hi,
That’s not normal, there must be a reason why that happens. I’ll try to find that reason. Please send us an email at contact@tagdiv.com and provide admin access (user and pass) for the website. Please include either the same details in the email, or a link to this topic.
Thank you!
I have the same problem and it drives me nuts – makes tagdiv useless. Will email support to see if you can fix it.
Same issue, same hosting
Hi,
Are you also using GoDaddy? Then it’s more than just a coincidence. In both cases from above, the websites were hosted by GoDaddy. The first test I made was to deactivate all the non-theme plugins, the composer functioned much better after doing this, and no freezes.
So I suspected that a plugin was causing the issue, but then it didn’t matter which plugins I activated because the issue started happening again.
My suggestion was to increase the wp memory -> https://www.godaddy.com/en-ph/help/increase-the-wordpress-memory-limit-40246 But if that didn’t help, I’ll investigate it further. Could you please try this as well? Let me know if it solves the problem.
Thank you!
