Hello,
We are currently working on the website:
https://www.sostenible.com.mx/
We are having an issue with the page editor / builder. The pages are no longer editable through the builder, and on the frontend the content is being displayed as raw Visual Composer / WPBakery shortcodes instead of being rendered properly.
For example, the homepage is showing content like:
[vc_row][vc_column][td_block_ad_box spot_id="custom_ad_2"]…
[td_block_2 custom_title="ACTIVIDADES PRIMARIAS"]…
[/vc_column][/vc_row]
The site was originally running an older version of the Newspaper theme, version 7. Everything was working correctly before, but the issue suddenly started. We then migrated/updated the theme to version 12, expecting the problem to be resolved, but the issue still persists.
Based on what we are seeing, it looks like the problem may be related to Visual Composer / WPBakery Page Builder, because the builder is not loading correctly and it appears to be asking for a license or activation. Since the content depends heavily on Visual Composer / WPBakery shortcodes, the site is currently unable to render the pages correctly.
Could you please help us review the following?
Confirm if the bundled Visual Composer / WPBakery plugin included with the Newspaper theme is active and compatible with version 12.
Check if the plugin requires a separate license or if it should be activated through the theme package.
Verify why the shortcodes are being printed as plain text instead of being parsed/rendered.
Confirm if there is a missing plugin, corrupted builder installation, or compatibility issue after the migration from Newspaper v7 to v12.
Let us know the recommended steps to restore the page builder functionality without losing the existing page content.
The main issue is that the website content is still stored using Visual Composer / WPBakery shortcodes, but the builder is no longer processing them correctly.
Thank you.
Best regards,
Adalberto Larios
Hi,
There’s much to discuss here.
Did you maybe update wordpress before all these issues happened? I see the website uses wordpress 7, which is the latest version released recently. And it uses Newspaper 7, which from 10 years ago. Also WPBakery 5, which is from 10 years ago.
I suggest updating everything, because it will have to be done eventually. Then the remaining problems can be investigated.
We still provide WPBakery in the theme package -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
WPBakery does not require a license, it has always been provided by us as a bundled plugin according to the guide -> https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
So a bundled plugin doesn’t require activation -> https://prnt.sc/nAR4whjbEtY5
If a page is displaying code, it usually means that either the plugin that renders that code is not active, or the page is broken. If the WPBakery plugin is active and there is still code, then the page must be broken. Updating the theme will not fix a broken page. The code from the page must be reviewed to see why it is broken. Or, if a recent modification broke the page perhaps and the page worked fine before, then an older revision can be restored -> https://prnt.sc/JgbjlyL-i6W2
Worst case scenario, the page must be rebuilt, which takes a few minutes, but not necessary if it can be fixed.
My suggestion is to update everything first. Then I will investigate any remaining issues. You can send us an email at contact@tagdiv.com and provide admin login for the website so I can investigate. I’ll help as much as I can.
Let me know.
Thank you!
Hi,
Thank you for your previous guidance.
I’m following up because I already completed the recommended update process, but the issue still persists.
What has already been done:
WordPress was updated.
The Newspaper theme was updated from the old version 7 to the current version 12.
WPBakery / Visual Composer was updated.
The bundled Newspaper/tagDiv plugins were reviewed and updated.
The site files and database were backed up before making changes.
PHP/server compatibility was also reviewed.
After completing those updates, the main issue remains:
The frontend still displays the WPBakery / Visual Composer shortcodes as plain text instead of rendering the page content properly.
For example, the page still shows code like:
[vc_row][vc_column]…[/vc_column][/vc_row]
Also, when activating tagDiv Composer, the website shows an error, so the builder functionality is still not working correctly.
At this point, since the recommended update process has already been completed, could you please help us investigate the remaining issue directly?
It seems that one of these problems may still be happening:
WPBakery shortcodes are not being parsed correctly.
tagDiv Composer is failing during activation.
A required Newspaper/tagDiv component is missing or corrupted.
The old page content from Newspaper 7 / WPBakery is not being processed correctly after the migration.
The page content may need to be repaired, but we need confirmation before rebuilding anything.
For security reasons, I will not post credentials publicly here. I can send fresh temporary WordPress admin and cPanel access privately through email or the proper support channel.
Could you please confirm where I should send the access details so you can review the activation error and shortcode rendering issue?
Thank you.
Best regards,
Adalberto Larios
I will gladly investigate the issues and help. Please send us an email at contact@tagdiv.com and provide admin login (user and pass), I will check as soon as possible. Please also include a link to this topic in the email.
Thank you!
