Facebook social counter error

Posted in: Newspaper
Post count: 89

If you type this edited FB ID in the link works but it doesn’t show the correct number of Likes:
pages/Facebook-Page-ID/134388777807

If you type this in it’s the opposite, the correct number of Likes shows but you can’t click through to the correct FB page:
https://www.facebook.com/pages/Facebook-Page-ID/134388777807

(note this is a made-up FB id)

  • This topic was modified 12 years by london789.
Post count: 3343

Hi,
You have to add there only the ID 134388777807. Can you give me your facebook page to test it myself.

Thanks!

Post count: 34

Dear TagDiv Team

I also encounter the same proble. how to solve this issue?

Post count: 3343

Hi,

@nusagrunge
please give us more details, give us your Facebook ID to test it locally. Also please make sure you have the latest plugin version.

Give us you site URL.

Also check the age permission 13+ on you Facebook settings.

Thanks!

Post count: 34

Dear Marius

This is our .
And our

I am sure that I used your latest version, not only the plugin, but all 🙂

Thank you for your support.

Post count: 34

Dear Marius

Sorry for the links.
This our web:
Our page:

Post count: 34

I did not understand why the url not showed.
the page: https://www.facebook.com/pages/Bincang-Kopi/267385226756808

Post count: 854

hi,
http://prntscr.com/36aabf

use : 267385226756808 as the id
http://prntscr.com/36aahz

Thanks for you message.
Radu A.

Post count: 34

Dear Radu

Thank you for your help.
Pardon me, the counter still 0. I have did what you suggest. Any idea about it?

Post count: 3343

Hi,
Please make sure you have the latest plugin version installed, Install it again from plugin folder.

I see that Radu tested your ID and works.

Post count: 34

Dear Marius and Radu

I redownload the plugin in your latest release, 5th April. The result still 0.
I did not know why the counter still malfunction. It is only for facebook, but twitter is ok.

Post count: 3343

Hi,
Please check this settings age +13 permission on your facebook account.

Post count: 34

Dear Marius

I already checked +13 restricted age also.
But still 0.

Is there any possibility of error in our web?

Post count: 854

hi,

please give us wp-admin access so we can take a look. make sure we have admin privileges.
send an email with the credentials at contact@tagdiv.com and write in the email that it is for Radu A. and also paste the link to this thread so I can remember whats about.

Thanks for you message.
Radu A.

  • This reply was modified 12 years by Radu A.
Post count: 34

Dear Radu

I would like to inform you that suddenly the counter work.
But, at the next day, the counter stop. I retype URL again, the counter work again.
However, now the counter run again.

Thank you for your support.

Post count: 14

How about a page that needs to be 18+ (as we discuss alcohol) Our counter is 0 for FB even though we’re using the right ID.

http://www.DrinkSpirits.com

  • This reply was modified 12 years by gkleinman.
Post count: 3343

Hi,
When you have set that, the Facebook doesn’t provide all data and the counter can’t get the fans count.

Also please disable some plugins, you have a conflict with one of them because the big slider doesn’t work on you site.

Thanks for the message!

Post count: 14

Looks like it was the “Share Bar” (http://devgrow.com/sharebar-wordpress-plugin/) plugin which was impacting the big slider on the site. Do you have a recommendation of a plugin for a floating social signals share bar plugin which is compatible with Newspaper?

Post count: 14

Also, is there any way to change the background on the big slide so it’s white?

Post count: 854

hi,
we have tested the Newspaper theme only with out social counter, I don’t know what plugin to recommend ‘for floating social signals share bar’.

for the background of the big slide we don’t have an option to change the color of the background but probably a css solution can be provided.

Thanks for you message.
Radu A.

Post count: 89

Is there any news on fixing the social counter for twitter?

thanks

Post count: 89

I saw today’s update but the Social Counter has the same date (6 May 2014) as what I’m currently using, so is there any point updating this plugin?

Thanks,

Post count: 3343

Hi,
Today will be available.
Thanks for reporting this!

Post count: 89

Thanks Marius – I did the manual plugin delete of existing social counter and then upload new one, and it seems to be working fine, I will check in a few hours but thanks for this.

Post count: 89

Hi Marius – it is now no longer working…

Viewing 25 posts - 1 through 25 (of 29 total)
The forum ‘Newspaper’ is closed to new topics and replies.