Error Social Counter in 6.6.1

Posted in: Newspaper
Post count: 19

hello

NewsPaper v6.6 my FB counter 0, i deactive and delete tagDiv social counter.
then update to v6.6.1, and when im install tagDiv social counter, the system show this : http://i.imgur.com/5k3xZ4E.jpg

how to fix and install tagDiv social counter in 6.6.1 ?

thanks

Post count: 19

i found Social counter V3.1 : http://cdn.tagdiv.com/wp-content/uploads/2015/12/td-social-counter.zip
and i install it : http://i.imgur.com/r8auTLG.jpg

but why the FB counter still 0 ? (use social counter v3.1)

Post count: 19

and this is my social counter setting : http://i.imgur.com/y69LF7J.jpg
just input FB ID, no input key.

maybe i was wrong to download and installed the plugins ?
or give me the right plugin social counter to fix my problem

thanks

Post count: 22421

Hello,
You need to download the social counter that comes with the 6.6.1 version of the theme and use this tutorial: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
The facebook process was changed and now you will need a key you can get from facebook. The old version with just the ID will not work anymore as facebook changed their code so our social counter had to be adjusted.
Thank you!

Post count: 388

Do use the version from 6.6.1, and check these instructions: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Post count: 9

Hi, I’m trying to update Social Counter, but Facebook is not working…
I downloaded the theme from Envato website, extracted the plugin and uploaded in the folder.
I can’t find the field to enter the Facebook App Key, as described here:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Simply, my Social Counter settings panel hasn’t that appearance.
Please, help us to get it back or give us an alternative.

Thanks,
Gianni

Post count: 9544

Might seem obvious, but be sure to “activate” the plugin from the plugins panel.

Sorry if that was dumb suggestion, but you’d be surprised how many folks forget that! 🙂

Post count: 73

Hello there …

I have even created a completely new facebook-app to be sure, that it uses the newest api version from facebook (2.5). But still the facebook counter shows 0 Fans.

I of course have cleaned the chache of my site …

Ideas? 😉

Best regards 🙂

Post count: 73

Update: My problem is fixed. Or to be more clearly – it was no problem. It just needed some time to resync with the facebook api server. So my fan-counter is working fine now.

Have a nice sunday 🙂

Torsten

Post count: 7909

Hi,


@12familyde
Glad that it works!


@giantastic
and @tajir please make sure you use the latest version of the theme and update also the Social Counter plugin you should have this option by adding the Api key – http://screencast.com/t/kLN56Nzn
Let us know how it goes!

Thanks!

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