Hi there,
Facebook likes showing up as 0, but I am on Newspaper 6.6. What may be causing this?
Twitter # is okay.
z
I have same problem
I solved this problem. Reason is old version of social counter 3.0. You need 3.1.
Here is tutorial:
1, Update latest version of Social counter on the version 3.1.
2, Use this tutorial https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
It will be fully functional.
I have 3.1 already. Glad it worked for you, though!
Hoping the developers see this and can help. Not sure why it’s saying 0….
Hello zrosen,
1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.
Hope this helps!
Thank you for the message!
