If you encounter issues while using our product please contact our support department. Our main support location is the forum. To access this section you have to create an account, the Item Purchase Code is required, and create a new post on the section dedicated for the theme you bought. Do not post personal information (ex. server username and password), the forum is a public location meaning the other users can see what you post.
Support includes:
- Guidance on theme features and settings
- Fixing reported bugs / issues
- Product related questions or issues
- Limited minor customization questions, ex. css color change for a section (up to 3-5 sections), if you need customization on more areas or you need more complex modifications you should hire a professional developer to make those modifications for you.
Before contacting check if:
- The issue is not covered in the documentation
- You have the latest version of the theme and theme recommended plugins
- Disable 3rd party plugins, most issues are caused by a plugin conflict
The following issues are not covered by support:
- Server configuration and complex server-side issues
- Customization and installation service
- WordPress general support/howto’s , for this look on wordpress.org forums or check on web for tutorials
- Support for third party software and plug-ins, or other issues that are not related to our product
When posting an issue:
- please provide as much information as possible
- post your site url or if necessary some images which may help us identify the problem, additional information may be requested later by our staff but the solution will come faster if we receive most details from the start
- if you made modifications on the theme code please mention them and provide a full description
We take all messages in order by date, from the old ones to the newest and we try our best to provide the best solutions.
Support schedule:
Monday – Friday <<>> 8:00 AM – 17:00 PM
New to wordpress:
If yo’re new to wordpress we advice you to take some wordpress courses before asking for support on our forum, you can find plenty on the web (some are free).
Issues while registering on forum:
If you encounter an issue while trying to register on the support forum please send an email at contact@tagdiv.com
