I updated my website to this new version, and things went wrong. Now I restored to the backup, but I’ve lost all the global fonts and colors, and the cloud pages assigned to relevant sections are all messed up. Please help. This is a disaster!
Hi,
Do you have a backup to rollback? If yes, please roll back and contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.
Thank you!
Do you have any info on why such a mess can happen?
We had the same problem over a bunch of websites. We were able to roll back most of them and after that the update went fine – but one site is still messed up, eg. some parts are missing colors and other settings. A rollback does not work here, only the missing local font was fixed by the backup.
Anamaria – I sent an email with login details.
Seneca – I did a rollback to but it did not fix the problem, all fonts, colors, assigned cloud templates are messy :/
Hi,
Don’t you have a backup from before you did the update? I said to roll back to a backup, not just to the previous version of the theme. It’s always recommended to create a backup before any update—whether it’s for the theme or WordPress.
Thank you!
Yes that is what I did. I rolled back to a previous state from the hosting providers backup before updating. However, it is still the same issues.
I reverted to previous version 12.6.8 and for now I am just recreating lost colors and fonts, and also re-assigning and re-designing the templates. See https://double-glazing-windows.co.uk
Unfortunately there is still issues with the new update.
The social share buttons on the blog are no longer visible. But the main issue with 12.6.9 is that when frontend user submits a CPT “domain”, the submit button is loading forever and the page is not redirecting to my designated link (but I still receive the users submission in the backend). User doesn’t know this of course so they cannot proceed to payment with paypal (a custom link I made for one-time payments.
This issue does not exist for me on 12.6.8 so for now so I will wait until you fix the bugs before updating as I lost a lot of things and I have other licences on my other websites which I don’t want to experience the same issues.
Thanks for now.
Hello,
This is strange; the backup wasn’t complete because, normally, you should have the previous version. The share buttons are displayed -> https://i.imgur.com/JMKIk9p.jpeg
Are you sure that you don’t have there a plugin conflict?
Thank you!
