12.7.6 Upgrade Issue

Posted in: Newspaper
Post count: 10

Hi there,

I’ve been trying for awhile now to upgrade a site to 12.7.6 from 12.7.5 but each time it breaks the top portion of the site. After upgrading, I re-install and activate the tagDIV Composer and tagDIV Cloud Library as both installations are removed but the logo, nav menu, ad, weather widget and general formatting are removed. This is what it should look like:
Before Updating Theme

This is what it looks like after updating the theme:
After Updating Theme

These are the theme plugins that are installed and activated:
Theme Plugins

Thoughts on what might be causing this?

Post count: 10

Those images didn’t come through for some reason. I’ll try again.

This is what it should look like:
Before Updating Theme

This is what it looks like after updating the theme:
After Updating Theme

These are the theme plugins that are installed and activated:
Theme Plugins

Post count: 20688

Hi,

From what I see the header template is not set anymore, so the theme uses a simple backup header. Normally the cloud templates should still be set after updating the theme.

Please update again. After updating check in the cloud library dashboard to see if the header and the rest of the cloud templates are still set -> https://prnt.sc/mROMJdzK6-_H

Let me know if that’s the case or if the templates are actually set and it still displays like that.

Thank you!

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