404 Issue

I recieved a note from our ad partner and they suggested I contact you regarding a 404 issue they see happening with the theme. Here is what they said

As we have been checking over your site we noticed that your theme loading is being delayed upwards of 10-15 seconds and then it 404’s.

That is causing our ads to have loading issues by delaying them until after your effects.js file has failed to load. We would suggest working with your developer or contact your theme’s support team to see why that file is 404ing and see if they can work with you to correct that.

In case you need it, here’s some more request info for that file:

I have the images of what they sent adn can upload them if need be

Site is ticotimes.net

Here is a dropbox link where you can see the images of the issue

https://www.dropbox.com/s/esysmtox4rgc6hw/tagdiv%20js%20problem.JPG?dl=0

Hi Vlad

Thanks for your response. I reached out to Ad Thrive – our ad partner here about your advice and suggestions. Here is there reply

**- I have added their corresponding images in the dropbox link

https://www.dropbox.com/s/esysmtox4rgc6hw/tagdiv%20js%20problem.JPG?dl=0

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The most important thing I want to mention is that all of your AdThrive ads, including any resources (links, scripts, etc.), are loading asynchronously (after your content). So your ads never interfere with how quickly your readers can begin viewing your content. This means that those resources will be visible on speed tests, but they do not impact user-centric speed metrics. This includes all third-party ad-related resources, which may sometimes fail during the bidding process – but this won’t have any impact on your site.

All-in-all your AdThrive Ads are working great and are being delivered to your readers as optimally as possible.

But like I mentioned, your ads are waiting for your content to load, so any changes you can make to speed up your content will also speed up your ads.

With that said, we’re able to consistently reproduce the long delays on all of the pages that we’ve tested. Likewise, blocking the request for effects.js allows your AdThrive ads to load immediately after your content, without any exceptionally long delays.

Here’s another example of the effects.js file pending for 5.39 seconds and then failing:

Once that file fails as a 404, the final ad resources (as well as ReCaptcha, which is not part of your ads) finish loading and allow the ad creatives to fill, shown here:

However, if we block the request for effects.js entirely, the ads begin filling as soon as your main content has finished. Note in the waterfall that the ads load seamlessly, without an extensive delay on those final resources.

We’re also able to reproduce this issue when ads are completely blocked from loading on the page, so it’s a safe bet that your AdThrive ads aren’t causing the file to fail.

With all of this in mind, we recommend working with your developer to determine why the effects.js file is 404ing. In addition to impacting the performance and earnings of your ads, it may also be delaying other components on your site, or impacting some of the features related to your theme.

If you have any questions about this, please let us know! We’re here to help any way we can.

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I look forward to hearing about additional comments or suggestions you may have so I can resolve this issue as quickly as possible

Steve

Vlad

I sent the requested information to the email address given

I received an autoreply back asking for the following information

This is an autoreply. We will get back to you ASAP.
For Customer Support, please make sure that you send us the following (reply to this email):
– Your ThemeForest license code (Item Purchase Code with an active support period)
– The URL to your website and all the relevant details about your situation (if applicable)

I am assuming I don’t need to do this?