Hello,
As you can see from my other posts, I am having major issues with your theme. I’m not doing anything out of the ordinary. I don’t know PHP or CSS. I am merely creating copies of your Cloud templates and making test posts.
I have been using Single Post Template 62 for everything, but trying to open one specific page to edit causes a 500 error. All other pages are fine. I wasn’t able to work on the website last night because I kept being frozen out. All my other websites on the server load fine; its only yours. My hosts confirmed this for me.
Also, the aforementioned template has a nice layout (with both text and images), but when selecting it when I am creating the new post I don’t get to see the layout; all I see is an empty Gutenberg page, and thus when viewing the page I also don’t see your layout, just the Featured Image and one long block of text. It has always been this way from day one.
I have had this theme for just under 3 weeks, and the amount of time spent trying to find workarounds is unacceptable, and so I really need you to have a look at this for me. I don’t wish to provide screenshots or videos because you don’t have a private area where my work is hidden from the public; my other theme suppliers do it and it works well.
Please let me know what you can do for me and if you have any bug updates that you can supply.
Thanks : )
Hello!
Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access. Also paste a link to this topic so we can easily identify you and provide more screenshots and videos only to understand your issue and let you know what can be done. Otherwise, we can not guess your issue.
Thank you for understanding!
