500 error

Posted in: Newspaper
Post count: 4
filmkommentaren
#3611
Dec 20, 2013 at 1:06 am

Hi,

I have problem with 500 error on sporadic posts being produced.

I have asked my hosting-provider to track the error in the logs.

We issued error_loging in php.ini and the following error are found:

[19-Dec-2013 04:53:06] PHP Fatal error: Call to undefined function get_header() in /home/3/f/filmkommentaren/www/wp-content/themes/Newspaper/index.php on line 6

Line 6 in index.php are

get_header();

The page in question now are here: http://www.filmkommentaren.no/2013/12/luke-18-grown-ups-2-vinn-svaere-filmpakker-2/

Post count: 780
Radu
#3622
Dec 20, 2013 at 9:23 am

Hello,

this is a strange error. get_header() is an internal function from wordpress.
I can recomend you:
1. to disable permalinks and see if the site works without them and if everything is ok renable them.
2. disable all plugins
3. try to increase the allowed memory size in php.ini
4. try the site with the default wordpress theme
5. a full wordpress reinstall

I’m sorry for the problem but it looks like some kind of hosting problem / incompatibility. This kind of problems are very hard to fix without direct server access. I can assure you we did not encounter this problem before.

Viewing 2 posts - 1 through 2 (of 2 total)
You must be logged in to reply to this topic.