I’ve spent several weeks upgrading my Newspaper 8.5 site to 9.8. I was about to go live when I noticed a major issue: when I start writing a new post and try to preview it before publishing it I get a 500 error, see attached capture. Once I actually publish the post all seems well. Need a fix for this. My theme status page shows all green, no warnings.
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older tagdiv theme and plugin version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the tagdiv plugins to be deleted too ?
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Thanks. This is a fresh install of 9.8 in a new staging directory — the old version of the theme and its plug-ins were never installed there. Any other ideas?
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Thanks, I’ve sent that.
I’m having the same issue and send an email already on October 27th. Still, I haven’t gotten any reply. :/
Hello !
What e-mail have you contacted us from ? Maybe it got into the Spam Folder.
Thank you !
