Previously contacted you about the 9.7.3 update and how it’s messed up my website. Tagdiv emailed me back w/ zero helpful information, telling me that I needed to update the site using one of three methods (which I did–that’s how the sight became jacked up from your update in the first place). I’d rolled it back to 9.7.2 previously, and attempted (yet again) to update to 9.7.3 today and it STILL messes up several aspects of my website.
For example, some of my advertising areas no longer display correctly, my “Blog” page no longer even seems to exist according to the mobile version; posts, when clicked on to visit on the desktop are pulling up as though it’s trying to make it a mobile version. Plugins that previously functioned fine with your theme no longer display PDF flipbooks that I’ve made for my site. Images are not displaying correctly…
And so on.
It is blatantly apparent from the flood of complaints in the forum that this issue cannot simply be “user error.”
We need you to fix this immediately–it’s causing my site to lose its audience.
PLEASE DO NOT TRY TO TELL ME TO DO WHAT I’VE ALREADY DONE.
Best regards,
S.J. Freeze
AND tagDiv Composer seems to be having an issue loading when I try to pull up my homepage so I can edit with it. All plugins have already been updated.
This is unacceptable.
So, again, rolling back to 9.7.2–I need my blog page to display, I need the site to function. Y’all need to fix whatever you did to this theme. It WAS great. Now I’m starting to hate it.
Hi,
If there are that may problems, it would be best to return to the previous theme version if that worked correctly for you.
Then if possible create a copy of the website on a staging sub-domain (with the duplicator plugin for example) in which to test the update, and try to identify the problem without affecting the working stable website.
In case that is possible, provide us with admin login to it, so we can attempt to update the theme and see for ourselves what exactly is happening.
In the 9.7.3 more of the theme files were moved in the tagDiv composer. The composer must be active at all times in order to keep using the theme at it’s fullest.
The most important currently known issues in the latest update are with the child theme, but since you don’t use a child theme that is not the cause.
Let us know.
Thanks
