We have a support contract and are seeing two issues we’d like your help resolving.
I can send further sensitive or confidential information to your contact email referencing this specific ticket.
— Issue 1: Layout sync error blocking front-page edits —
When attempting to edit the front page in tagDiv Composer, the editor displays:
“Layout sync error in Header, row 2. The editor expects 1 element but the page is rendering 0. Usually caused by an unclosed HTML tag in a text block (e.g. <div> without </div>). View page | Undo (Ctrl+Z / Ctrl+Shift+Z) to restore.”
The error points to the header ad position in Header row 2, which renders as an “EMPTY INNER COLUMN” with a red outline in the editor.
The Undo shortcut (Ctrl+Z / Ctrl+Shift+Z) does not fix the problem.
This has been an ongoing issue for multiple months and is preventing front-page edits.
— Issue 2: Sidebar preview missing in post editor —
After updating our various web sites to 12.7.6, the post editor no longer shows the sidebar reservation area — the visual cue that previously showed the authors the actual rendered width of the post content with the sidebar reservation accounted for.
This affects both the production site and the dev site. Other sites we host using prior versions of the theme are not affected and continue to show the sidebar preview correctly.
Thanks — looking forward to getting this resolved.
Hi,
I will help as much as I can.
1. For this issue it will be faster if I can investigate directly on the website. There’s probably an issue with the header. Please send an email at contact@tagdiv.com with a link to the website, admin login, and a link to this topic.
2. The matter with that sidebar limitation has a long history. First, after getting a lot of requests (and I mean a lot) over the years to remove it, we decided to finally remove it. After we removed it, we started receiving a lot of requests to add it back. So we decided to make it optional, it can be enabled/disabled in the theme panel here -> https://prnt.sc/GLKqtqvWaczV Please enable it if you were using it.
Let me know after sending the email so I can check as soon as possible.
Thank you!
The requested information has been sent to your contact address
Simion C. just a check in to see where we are at.
I replied two days ago by email, and a few minutes ago again. The problem is more complicated that it seemed. Please check in the email you sent us for updates.
Thank you!
