Hi tagDiv team,
I’ve just updated the Newsmag theme to its latest version, and we’re having a few issues. Could you possibly help?
1. “Sharing” social media icons are not displaying properly: https://i.gyazo.com/af00b0bc835c09dc1f36dddd781bc46a.png
2. On mobile, featured images on homepage are not displaying: https://i.gyazo.com/5e113038ef3f3e27f865e92d45ce7e8c.png
3. On mobile, “search” icon/function does not work. It only gives a “domain/#” (like in screenshot) link and doesn’t allow to search. We’ve had many people email us that they’re unable to search our site.
Any help on how to fix this would be appreciated!
Thank you.
Dean
Hello deanysus,
1)Clear all of your caches, purge CDN files and check again the results.
2)Remove all of your untested plugins, clear all the caches and check the results.
3)If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hi Catalin,
Thanks for the reply.
I’ve tried clearing cache but this didn’t really help. I’ve emailed the details to the email address you’ve provided with logins and site’s URL.
Hey,
Just to update you, we’re now seeing a bigger issue:
the site occasionally goes down for about 1-2 hours. So far, this happened three times since we’ve updated the theme with the latest version. This has never happened before.
Me and the host/developer investigated the downtime issue, and they say it’s related to the theme update but they cannot figure out the exact cause.
I’ve removed the new theme updated and put back the previous version, and that immediately solves the problem. Adding the new theme update causes the site to go down again.
I’ve removed the new version again to keep the site up.
How do we go about solving this issue?
Thanks!
Hi,
Replied via email.
