Hi,
I am starting work on a new site and I unassigned my license from an old site and want to use it for the new site.
I went into the new site the Newspaper them installed fine but will not activate.
Then I see that it will not be active until 30 days from now.
Is there any way to get the theme activated before sitting here doing nothing for 30 days.
I have been a long time customer and I have never abused using the Newspaper theme.
Please get back to me as soon as you can as I would like to get started on the new site sooner then 30 days if it is possible.
Thanks,
David Best
Hi,
No problem, that’s possible.
I will however have to get back to you later today, or at worst tomorrow morning, because we are having some issues with the internet over here. Once it’s back on, I’ll check the key in the database and let you know. I’m sorry for this inconvenience.
Thank you!
Sorry for the delay.
I checked the key and I see it is assigned to two websites, which are both using the theme at this time. I removed the one where I believe you don’t want to use the theme anymore. So you could assign the key to another website. Please check as well.
Thank you!
This is what I see in my admin account for the license.
adjustablebedhq.com Active Unassign
hfyhub.com Active Unassign
stressfreeseniorcruising.com Inactive Assign
adjustablebedhq.com is not an active site so I do not need the theme active on that site.
hfyhub.com is an active site and I want the theme active on that one,
stressfreeseniorcruising.com is the site that I need the theme to also be active on.
I have tried to go in and make the changes but nothing works at my end.
Can you please make the stressfreeseniorcruising.com active and make the adjustablebedhq.com inactive?
Thanks,
David
This is what I see in my admin account for the license.
adjustablebedhq.com Active Unassign
hfyhub.com Active Unassign
stressfreeseniorcruising.com Inactive Assign
adjustablebedhq.com is not an active site so I do not need the theme active on that site.
hfyhub.com is an active site and I want the theme active on that one,
stressfreeseniorcruising.com is the site that I need the theme to also be active on.
I have tried to go in and make the changes but nothing works at my end.
Can you please make the stressfreeseniorcruising.com active and make the adjustablebedhq.com inactive?
Thanks,
David
Sorry for the delay.
I reassigned the key as you mentioned, please check again.
Thank you!
Simon,
Thank you for all of your help.
David
