Hi,
I have 2 problems:
1) I can’t activate the theme, it gives me this error:
” Envato API is down, please try again later or use the manual registration”
2) I can’t install the Default Demo, it gives me this error:
“tagDiv importer detected an error. The importer will try to recover and continue to install the demo after you click ok on this dialog.
Steps to troubleshoot:
– Check the permissions on your upload folder
– Please make sure that WP_DEBUG is set to false in wp-config.php
– Contact our support via email contact@tagdiv.com (please provide your product license key)”
Can you please help me??
I can provide you the wp-admin user/password and FTP if you need, where can I send it in private??
Please help, thanks.
Hi,
1. This is probably just a temporary problem with the Envato server. You should simply wait for little while and try again to activate the theme.
2. Those are the steps you should take to try and solve the problem. Check the permissions on your upload folder as suggested. More information here
– https://codex.wordpress.org/Changing_File_Permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
The second step is to make modifications to these parameters if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
The last step if you have made all the above mentioned changes and the result is the same, is to contact us at the mentioned email address and provide all the necessary information (admin login, FTP access). Also paste a link to this topic so we can identify you.
Thanks
