Add element using Safari

Posted in: Newspaper
Post count: 61
aph100
#208945
Dec 29, 2017 at 4:47 pm

Hi I have just updated to Newspaper 8.5.1 and am using Safari 11.0.2. When I edit a page in TD Composer and go to add e.g. a row, the element panel is not working properly, and I am not seeing the correct options – e.g. I cannot select the columns. I took a screen shot but cannot work out how to upload.

The problem does not appear if I use Chrome browser.

Post count: 20688
Simion C.
#209224
Jan 3, 2018 at 10:58 am

Hi,

You can upload the screenshot on a free image hosting service and paste the link to the image here, we will take a look. We have tested the theme and composer with the Safari browser, there should not be any issues.
Try deactivating all browser extensions if there are any, clear the browser cache as well.

Thanks

Post count: 61
aph100
#209385
Jan 3, 2018 at 6:06 pm

Hi
https://drive.google.com/file/d/10EnUsTm_e82O5YrAxv6Yf6dAlSTSY0ay/view?usp=sharing

Hope this works

I have tried to disable the browser plugins and also WordPress plugins.

Post count: 20688
Simion C.
#209470
Jan 4, 2018 at 10:48 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information. We will make some tests with Safari on the website. Also paste a link to this topic in the email.

Thanks

Post count: 61
aph100
#209558
Jan 4, 2018 at 2:44 pm

Hi I received notification this morning via Envato Market of another update so I have installed that and the problem appears to have been resolved.

Thank you for your help

Alex

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