Hi,
There is a problem with the ads module in the theme panel https://www.geospatialworld.net/wp-admin/admin.php?page=td_theme_panel
I don’t see the list of ads that we typically have.
We are only able to see background click ad and not able to see header ad, side ad 1, side ad2, side ad 3 etc options.
Best Regards,
Anshu Garg
Hello geospatialmedia,
I have checked your website and I saw that your header ad work as properly. Please provide more details about your problem, also you can provide some useful screenshots to explain the problem, for a better understanding. I cannot access your admin because I do not have your credentials.
Thanks for your understanding!
hi Catalln,
Thanks for the reply.
Actually we need to change the top right header ad with the new one. We created it in advance ad plugin. but in theme panel there is not a option to chose header ad. There is only one option background click ad. (see screen shot).
please open this URL for screen shot.
https://www.geospatialworld.net/wp-content/uploads/Screen%20Shot%202016-11-16%20at%2011.29.15%20AM.png
Earlier we had option to change header ad, side ad 1, side ad2 by changing ad id (example: [the_ad id=”55822″]) here.
thanks
Regards
Anshu Garg
Can we provide you the admin account? Please share the email to which we should send the temporary credentials.
The problem is that we don’t see a list of ads we can configure under “Theme Panel > Ads”. We only see ‘Background Click Ad’in the list.
Here is the screenshot http://prntscr.com/d9uf0y where you can see the list of ads missing.
Please help us with this problem.
Best Regards,
Harsha (Admin Team)
Hello geospatialmedia,
I suppose that you have some problem with your theme install. Please ensure that you are using the latest version of it which is Newsmag 3.2 and also, the latest version of required plugins which come bundled with the theme packet (Visual Composer 4.12.1 and Social Counter 4.1). Please ensure that you have installed all of these, clear all your caches, purge CDN files if you are using the CDN system and check the results. Your Theme panel->Ads Section should look like this -> http://screencast.com/t/x2NrdQtnQnYc If you are using some untested plugins, please try to disable all of these and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
So, if your problem is still there after theme update, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide there the link to this topic so we can easily identify you.
Thanks for the message!
Hello, Thank you for the support! The problem is now resolved!
