I just did the update to the latest version after trying this in my test system. On the live site it now shows me: “Choose the domain where you want to use this license. You can simultaneously assign your license key to 2 domains (a live website and a staging one).
No domains associated with your license key”
And of course my site doesn’t work anymore.
By the way, re-entering the code does not work, nothing happens when you click on activate.
Hi,
That can happen sometimes. I will explain how it is intended to work.
After activating the theme with the key, the theme tries to check the key with our server. But if something interferes with this check, the theme will display a notification like the one you are receiving.
The things that can cause this to happen can be plugin conflicts, security/firewall settings from plugins or from the hosting, and sometimes even the configuration of the server. I can take a look and try to find out what is causing it exactly. In order for me to do that, I will need an admin login for the website, for this please contact us via email at contact@tagdiv.com also provide access to cPanel or any server manager the hosting provides, this may be useful as well.
Thank you!
Hello,
I have already written you an email, access to the website or, in my case Froxlor, I may not give you just like that (DSGVO sends his regards).
However, it is not because of the firewall or another plugin, etc., in fact, another key, worked. However, I need the code that I just use as a replacement, actually for another website that should go online in the next few days. Would be nice if you look in your system and release the code again.
Hello,
I understand, in this case, we will check by email, and as for resetting the license we will also tell you the details by email.
If you want, you can add the link to this topic in that email in case it is checked by another colleague so that he knows that we have discussed this issue here as well
Thank you!
Is the volume of e-mail inquiries currently very high for you? Because especially with such a problem, you don’t like to wait long for an answer.
Hi,
We try to do our best to respond to as many people as possible, right now the workload is higher, and some of our colleagues are on vacation.
Thank you for your understanding!
No problem, in the meantime there was an answer and I know what’s going on. Thanks for the support 🙂
