Dear Support,
Good day!
This is for you kind concern that after I made update of the theme on 02/06/2019 none of my theme settings, i.e. Post Setting, Block Setting etc. are working but only loading!
Looking forward to your kind response.
Many thanks and kind regards,
Reza
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi, Thanks for getting back to me.
After disabling all plugins except the page builder, “CLEAR CACHE” – Here, clear cache means browser cache?
If you mean to say theme cache, please advise me how do I do that as I use to clear cache by another plugin.
Also, by saying DISABLE, you meant deactivate or, deactivate as well as “DELETE”?
Looking forward to your kind response.
Thanks and regards!
Hi,
Deactivated all plugins except page builder according to your instruction but it’s as is!
Please check this link for the image:
http://prntscr.com/mifwaw – ONLY LOADING NOT SAVING!!
Looking froward to your next instruction.
Thanks and regards!
Hello Bogdan,
MY THEME PANEL IS NOT WORKING.
FOLLOWED YOUR INSTRUCTION – Not only disabling/deactivating all plugins but also tried with deleting all plugins – STILL NONE OF MY THEME PANEL SETTINGS IS WORKING!!
PLEASE HELP ME OUT!!
Looking forward to your kind response.
Thanks and regard,
Reza
We could take a look, send us an email at contact@tagdiv.com and provide admin login, also cPanel may be needed. Include a link to this topic in the email.
As a note, replying multiple times in your topic will move the topic to the back of the line, by refreshing the topic date. We answer from oldest to newest.
Dear Sir Simion,
I’ve just sent you all info via email per your instructions.
Please let me know if you you’ve got that and if you need anything else from my end.
Looking forward to your kind response.
Many thanks and kind regards!
Reza
Dear Support,
Wondering if there’s any update?
Thanks and regards!
I can’t make changes to my theme
@mrhreza Sorry for the delay, replied via email.
@fireonline Some more exact details would be very helpful. What exactly is the problem?
Hi Sir Simion,
As per your instruction, I’ve contacted with the Hosting Provider and the issue has been resolved!
So kind of you!
Many thanks and kind regards,
Reza
What was the problem with hosting provider? Experiencing the same problem after an update.
Hi,
@arnimation From what I can find the problem from above was caused by the host blocking theme access to the admin-ajax file. The theme uses this file for various operations, including the theme panel.
Similar to the issue in this topic – https://forum.tagdiv.com/topic/cant-save-theme-options-2/
Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/
Thanks
