Sometimes my article on a mobile phone is opening in a lite version, which I don’t want because when it’s loaded in the lite version all images from the post got disappeared.
How can I fix this issue?
I haven’t installed any mobile theme plugin provided by tagDiv
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there are still some problem, please provide some more details and a link where I can check this problem.
Let me know the results!
Thank you!
I can’t deactivate my all plugins as it is a running website. I tried with clearing cache but then again the same problem. The theme is working fine in the desktop version.
With my previous theme, there was no such issue in either version (desktop or mobile).
I need my money back if my problem is not solved.
regards,
M Irfan
Hi,
You need to understand that there can be some untested plugins that are not working with our theme and for this you need to make this test ( to disable all non theme plugins), we can provide support only for our theme and for the plugins that were tested with it -> https://i.imgur.com/VRqhsLe.png
Also You did not provide a link or something to can investigate the problem.
If you are not satisfy with our theme, you can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and envato will refund your money.
Thank you!
