Please, my website (https://mp3worship.com) is having a serious issue with the download links after an update, I have called on my host and my personal technicians, and they both confirmed that is a problem with my themes. All my downloads links suddenly stopped working, and when I download mp3 file maybe after trying consistently, it download with a KB memory size and won’t play.
Right now even new download links are not working, all my audio files are in mess.
This article also confirmed that it’s a theme related problem: https://wordpress.stackexchange.com/questions/398245/clicking-download-mp3-downloads-0kb-file
Please I need urgent help, all my site is in mess, I have not created any content ever since this issue started, I’m really depressed about this issue.
Hi Mp3gaga,
I just checked the website and I can not say that this is a problem related to the theme, seems to be more related to a redirect option. This can be from a plugin that you are using or maybe from a code that can be set in functions or htaccess.
If you agree, I will like to make some deep investigations, but for this I will need wp-admin and cPanel access. If you agree with this, then please make a full backup for your website and please contact us via email at contact@tagdiv.com
We’ll check it as soon as we can!
Thank you!
I have to set the redirection plugin because all my music files comes up as 404 error/file not found. So as not to make visitors bored, I have to set every 404 error to homepage.
If I remove the plugin, then the whole download links will be 404 not found.
I see. Please do a full backup for your website and please contact us via email and provide wp-admin access.
I will check and see what can be the problem and I will be try to fix it as soon as possible.
Thank you!
I sent you a mail, I hope you have seen it?
Hello,
I’m sorry, but I can’t find your email with the email added to your profile. Please resend the email to contact@tagdiv.com and let me know after the subject of the email to find you.
Thank you!
This is the topic of the mail ‘All my download links stopped working, maybe due to update.’
The same with the topic here, and the email I sent it with is ‘Mozambique0147@gmail.com’
Hi,
Now I found the email.
One of my colleagues will take a look at this problem and let you know what can be done.
Thank you!
